Sunstate Cars & Limousines - Terms & Conditions

Glossary – We, us – Sunstate cars and Limousines, owners, operators, chauffeurs or drivers.

Client - You, your – the individual/s or company making a reservation, and/or any representative or guest thereof.

Reservation Confirmation – General - A CREDIT CARD is required to secure the booking. Your reservation is regarded as confirmed once we receive your deposit. The balance owing is due and payable prior to your transfer unless other arrangements have been made. Credit card details are required for all reservations and held as security against waiting time, cancellation, no-show and vehicle damage etc. You will be notifi ed of any pending additional payment. Cash payments will only be accepted as a direct deposit into our bank account and must clear our account before travel. 

Reservation Confirmation – WeddingsA deposit of 50% for each car required will apply. Your reservation is regarded as confirmed once we receive your deposit. The balance owing is due and payable 21 DAYS prior to the date of your event. Credit card details are required for all reservations and held as security against waiting time, cancellation, no-show and vehicle damage etc. You will be notifi ed of any pending additional payment. Cash payments will only be accepted as a direct deposit into our bank account and must clear our account before travel. Drivers are NOT permitted to collect cash.

Reservation Confi rmation – School Formals/Functions - A deposit of $250.00 for each car required will apply. Your reservation is regarded as confi rmed once we receive your deposit. The balance owing is due and payable 21 days prior to the date of your event. Credit card details are required for all reservations and held as security against waiting time, cancellation, no-show and vehicle damage etc. You will be notifi ed of any pending additional payment. Cash payments will only be accepted as a direct deposit into our bank account and must clear our account before travel. Drivers are NOT permitted to collect cash.

Cancellation – General & School Formals/Functions - Your deposit is NOT refundable. The total confi rmed fee will be charged if the reservation is cancelled within 21 days of the booked date. Cancellation MUST be made in writing (fax, email or letter) and must quote your booking reference number.
Cancellation – Weddings - Your deposit is NOT refundable. The total confi rmed fee will be charged if the reservation is cancelled within 30 days of the booked date. Cancellation MUST be made in writing (fax, email or letter) and must quote your booking reference number.

Reservation ModificationsOnce confi rmed, your reservation price will not change unless you change your details. Should you have a need to modify transport times, routes or dates – please advise us and where possible we will accommodate your requirements, however we cannot guarantee to be able to do so. You have the right to cancel your reservation subject to our cancellation policy. Our drivers DO NOT have the power to alter the booked times, pick up or destination addresses or routes.

No-ShowYou will be charged the total amount of the confi rmed fee if you do not “show” at the nominated time and place.

Waiting/Over TimeWe will always endeavour to accommodate our clients who require excess time with our vehicles. Within reason and where possible, the vehicle will be made available to you for as long as possible after the specifi ed period of your reservation. Waiting/over time will be charged in 15 minute increments as per our standard fees.

Unforseen CircumstancesWe will make every effort to get you to your destination safely, comfortably and on time. However, occasionally, allowances must be made for unforseen circumstances such as traffi c, road and weather conditions, illness, vehicle breakdown etc. We cannot assume responsibility for circumstances beyond our control. Should there be a vehicle breakdown or mishap rendering the reserved vehicle out of commission, we reserve the right to substitute a vehicle/vehicles.
We will make every effort to supply an alternate vehicle. Should we be unable to provide an alternate vehicle, a pro-rata refund will be made.

Limits of LiabilitiesIn all cases, Sunstate Cars and Limousines, owners, operators and chauffeurs/drivers
maximum liability shall be limited to a full refund of monies paid pertaining only to the trip in question. All care will be taken by us, but no liability will be assumed. No claim for Liquidated Damages, Consequential Loss or for any other eventuality shall be admissible.

Insurance - Our insurance policies cover our passengers whilst inside our vehicle/s & en route only.

Vehicle Damage & Bad BehaviourIf you or any person or part of your party damage or soil our vehicle, interior or exterior, including all fi ttings and fi xtures, you will be liable for all costs incurred to rectify said damage. If you or any person or part of your party behave in a manner deemed unsafe, crass or damaging or you or any part of your party is considered intoxicated, before, after or whilst en route, we reserve the right to abort travel, evict you from the vehicle & terminate your reservation. No refund will apply. A police report will be submitted if necessary.

Smoking & Illegal Substances/MaterialsSmoking and all illegal materials & substances are strictly prohibited in our vehicles.

AlcoholAlcoholic beverages may only be consumed en route, (except to/from school functions) by persons over the age of 18 and where full responsibility is assumed by the passenger/s. We will not be held responsible nor liable for you or any part of your party consuming alcohol nor the consequences that may ensue. All alcohol consumption is your responsibility and at your own risk and you alone shall assume full liability.

SubcontractorsDuring peak times, we may use the services of other limousine companies. Although other companies will remain under our supervision, they will be governed by their own operational guidelines & operate at all times under their own
insurance policies.

DisclaimerThese terms and conditions are current & subject to change without notice.


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